SERVICOM Customer Service Week: Housing Ministry Honours Oustanding Departments, Staff
……Press and Public Relations Emerges Best in Service Delivery
The Federal Ministry of Housing and Urban Development has honoured some of its staff members and departments that excelled in service delivery.
A statement by Badamasi Salisu Haiba, Director Press and Public Relations, said the wards were presented on Monday as the ministry observed the 2025 Servicom Customer Service Week, which has the theme ‘Mission Possible’.
The Press and Public Relations Unit received the best performance award in recognition of its dedication and services towards achieving the mandate of the ministry.
The event also featured the presentation of ‘Visionary Leader’ award to the Minister, Arc. Ahmed Musa Dangiwa, and an award for Institutional Reform given to the Permanent Secretary, Dr. Shuaib Belgore.
In his remarks, the minister called on all staff and agencies under the Ministry to embrace the culture of service excellence and accountability, so as to make the mission of the ministry possible in line with the Customer Service Week theme.
“This theme reminds us that excellence in public service is not a luxury; it is a duty, one that is entirely achievable when we commit to doing things right, every time”, he said.
The Minister commended the Department of Reform Coordination and Service Improvement for organizing the event, as well as the National SERVICOM Office for its partnership in promoting service delivery standards across government.
He also congratulated all the award recipients for demonstrating professionalism, empathy, and integrity in their work.
“Awards and commendations matter because they signal our values; but they must go hand-in-hand with responsibility. Each awardee and indeed every public servant must carry the example forward”, he said.
Arc. Dangiwa encouraged every officer and institution under the Ministry to embrace the “Mission: Possible” mindset, in order to successfully deliver the tasks assigned to the Ministry.
These tasks, he said, include building safe, decent, and affordable homes for Nigerians, upgrading slums and making the cities livable, reforming land administration and easing access to housing finance, among others.
“That means no more excuses and delays, let every desk in FMHUD and every counter in our agencies become a centre of Renewed Hope, where citizens leave with answers, not frustration”, he added.
Accordingly, the Minister urged each department and project office to make ‘Mission: Possible’ real by adopting and displaying the published Service Charters and timelines, and respond to enquiries with speed, accuracy and empathy.
He further urged them to record, track, and act on feedback, as well as convene quarterly review forums where management, staff, and citizens assess service metrics and propose improvements.
Arc. Dangiwa expressed appreciation to the Permanent Secretary for his inspiring leadership and driving the reform efforts of the Ministry with passion and purpose.
Similarly, he thanked the staff, the Federal Mortgage Bank of Nigeria, Federal Housing Authority, and Family Homes Funds Limited for being strategic to the delivery of President Bola Ahmed Tinubu’s Renewed Hope Agenda on housing and urban development.
“Let the Renewed Hope brand be visible not only in projects and buildings, but also in our service culture, in how we respond, how we communicate, and how we solve problems”, he charged.
On his part, the Permanent Secretary, Dr. Shuaib Belgore, said the Customer Service Week was not just a celebration but a call to action and to reflect on how citizens are engaged, their needs responded to, and how values of transparency, accountability, and excellence are upheld in public service.
“As we mark this week, let us recommit ourselves to the values that define great service: Commitment, responsiveness, and continuous improvement.”
In her key note address, the Head of Operations, SERVICOM, Mrs Ngozi Akinbodewa, commended the Ministry for organizing the event, saying it would raise awareness within and outside the ministry on the importance of good customer service in building loyalty and satisfaction.
Mrs Akinbodewa said this year’s theme: ‘MISSION POSSIBLE’, refers to “turning challenges into opportunities, enhancement of compliance, promotion of cross-disciplinary collaboration, etc.”
She urged the staff to demonstrate determination, teamwork and commitment to their duties at all times.
Earlier, the Head of Reform and Service Improvement in the ministry, Mrs. Philips Ogoniba Ibifuro said the Customer Service Week was an opportunity for the Ministry to recognize and encourage outstanding workers, units, and departments.
This, she said, would promote the culture of excellence, responsiveness and innovation in the delivery of government services.
