NIS shuts down passport platform
The Nigeria Immigration Service has announced that its Passport Digital Platform will be off for several hours over the next three days for routine maintenance.
The NIS said thatthe temporary service disruptions would occur from 12:00 a.m. on December 12 to 6:00 a.m. on December 14, 2025.
A public notice shared on NIS X handle signed by its Public Relations Officer, AS Akinlabi, said the exercise is aimed at enhancing system performance and improving overall user experience.
“The Nigeria Immigration Service wishes to inform the general public that it is carrying out routine maintenance on its Passport Digital Platform to enhance system performance and overall user experience.
“During this period, users will experience temporary service interruptions, slow response times, or limited access to selected NIS Passport Services,” the notice read.
The service urged the public to exercise patience, saying that the exercise is necessary to secure the digital passport ecosystem and ensure efficiency.
“Our technical teams are working round the clock to ensure full service restoration within the stated timeframe.”
The NIS, however, said users who require assistance during the maintenance period should do so via support@immigration.gov.ng or official social media handles.
Meanwhile, the service has announced the activation of temporary complaint-response channels on social media following the takedown of its support accounts.
The channels are the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as via Instagram.
